Terms and conditions

Introduction

 

The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”) from the Site. By ordering any Services from our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

 

In the event that the Site contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.

 

We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

 

Ordering

 

You may place an order to purchase a product advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” button on the checkout page.

 

All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

 

After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

 

If your order includes products which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.

 

Prices and payment

 

The prices of Services advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping charges will be added to the total amount due once you have selected a shipping service from the available option as set out in Shipping Information.

 

Prices may change at any time prior to (but not after) acceptance of your order.

 

We cannot accept your order until you have paid for it in full.

 

In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply products at the incorrect price.

 

Delivery/ Shipping

 

Subject to availability, we will use all reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us.

 

We will deliver directly to the address specified in your order.

 

The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

 

Once delivered, the products ordered will become your property and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

 

We do not ship or supply orders outside the UK or the following postcodes;

 

Cancellations and returns

 

Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the products, in accordance with the provisions below (see Clause 5.4).

 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery/ shipping (except for the supplementary costs arising if you chose a type of delivery/ shipping other than the least expensive type of standard delivery/ shipping offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back. Alternatively, you may ask us to substitute a product, rather than provide you with a refund, but we can only do that if the product you wish to substitute is of equivalent value to the order you are cancelling.

 

You may not cancel your order if:

you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;

the product consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

the product have been customised or made to your own specifications;

any product you have started to download or stream; or

any product which become mixed inseparably with other items after their delivery,

unless such product were damaged or faulty when delivered to you or have been incorrectly delivered.

 

All such products should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the products(s) have been delivered to you, in accordance with the following process:

pack the returns parcel securely, ensuring you include the returns note that will have been included in the package in which your order was delivered, and attach the returns address label that will also have been included; and

return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.

 

Our policy on cancellations and returns does not affect your statutory legal rights.

 

Faulty Services

 

If any products you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us to arrange for the return of the product(s).

Our policy on faulty products does not affect your statutory legal rights.

 

Product Information

 

We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the products(s) upon delivery.

 

 Any information on our Site regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order.

 

Accessing our site outside of United Kingdom

 

If you choose to access our Site from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any products(s) on our Site is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.

 

We do not ship or supply orders outside the UK or the following postcodes;

 

Security

 

We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.

 

When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

 

We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

 

If you have any additional queries about security, please contact us.

 

 

Our liability

You are responsible for the use you make of the products(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).

 

We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

 

Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

 

Personal Data

We will only use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it includes important terms which apply to you.

 

General

Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

 

You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply, and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

 

A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

 

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

 

How to contact us

Please feel free to contact us in writing via email on info@discountedmobility.co.uk , or via telephone on 0333 091 9991.

 

if you have any questions, not happy with our service or would like to make a complaint about our services or products, please contact us on in writing via email on info@discountedmobility.co.uk , or via telephone on 0333 091 9991. We will endeavour to respond to your query/complaint within 3 working days.

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Discounted Mobility Limited of 39-43 Bridge St, Swinton, Mexborough S64 8AP is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Authority, Register number: 308390